frequently asked questions
Shipping & Returns FAQ
I do my best. Shouldn’t that be enough? No, of course not. You deserve better than my best. All of you do.
How long does shipping take?
I custom source everything and will continue to do so. This can effect the shipping times which gives us 14-32 days currently, between shipping delays and me being a one man show. Thank you for your patience! It’s worth it.
Are there any returns?
Please refer to my shipping and returns policy for further details.
Do you do exchanges?
Yes, and it really depends on the circumstance. Item received damaged? I got you. Not as described? Well, yes and no - some items in store are handmade, others not so much. Please refer to shipping and return policies for further details. I am very open to ensuring everyone feels adequately compensated and taken care of in the event something goes wrong with your order. I also shop online and understand.
Do you do refunds?
Absolutely suggest referring to the return policy for more exact details. This is also heavily dependent on the scenario.
Pro Tip: I’m a small business, I have policies that I use as a guideline and compass to navigating everything, but I am very much so open to suggestions and speaking with you all in cases where you feel wronged. I am a person too and also want to find the solution with you.
Where to track your order
As of right now, you can request a tracking number via contact page. I look forward to streamlining the process for everyone in the near future!
Do you ship overseas?
Nope!
As of 02.13.23 we only ship to the continental United States of America. Excluding Hawaii and Alaska. We look forward to providing international services at a later date and appreciate you patience and understanding in the meantime.
Customer Support FAQ
Give your customers useful information about your products and showcase differences between them.
View: Contact Page
I do my best to respond within 24 hours between the hours of 9am - 5pm EST Monday - Friday excluding weekends and holidays.
Visit: Sign Up
You can do so by clicking on the link, or during the checkout process! It helps expedite the process when you come back to grab that second set.
Visit: Account
You can change your password or update you email from this link. You can also contact me if you have further questions!
Yes!
When you sign up, expect to receive periodic unique deals and products via email. Not too often, but at no monthly charge it’s definitely worth it.
Rules & Policies FAQ
Being a small business, I treat these policies as a guideline to running this business as fair as possible. I strongly encourage and darn near demand mutual respect. Thank you in advance and please review these and contact me for any questions or concerns.
Terms of Use (Policy)
A brief summary of rules for using the website, ensuring a positive experience for everyone.
Privacy Policy
An overview of how we protect your personal information, ensuring its confidentiality.
Refund Policy
A detailed explanation of the process for handling returns, cancellations, and refunds for purchases made on this website.
Questions or Conerns?
I'm here to help where I can. I understand your question may not be here, visit my contact page to reach me directly.
Contact Me